Product Support
Xandros Server
SLA
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Basic (Purchase)
60/90 Days
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Standard
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Per incident
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5pak of incidents
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Premium
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| Cost |
Included
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1yr – $799, 3yr – $1,998
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Server – $225
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Server – $1,125
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1yr – $1,998, 3yr – $3,798
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| Hours of Operation |
8:00 – 20:00
est |
8:00 – 20:00
est |
8:00 – 20:00
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8:00 – 20:00
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24×7
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| Expected turn around |
4 hours
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4 hours
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4 hours
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4 hours
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1 hours
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| Means of contact |
E-mail
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E-mail / Phone
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E-mail / Phone
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E-mail / Phone
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E-mail / Phone
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Installation
of Xandros OS
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| Installation of Xandros on one server that meets Minimum System Requirements |
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| Configuration of Xandros Server in Multi-Boot Environment |
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Hardware Requirements
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| CPU – Intel Pentium 4, AMD Athlon or Compatible 32-bit version. EM64T, AMD Athlon64 or Compatible 64-bit version |
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| Harddisk with minimum 40GB free space. (120GB recommended) |
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| Single or multi-processor systems |
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| Bootable CD-ROM /DVD-ROM |
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| Minimum 512 MB RAM (2GB recommended) |
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Supported Installations
Methods
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| Installation from an internal ATAPI CD-ROM or DVD-drive |
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| Installation from a local SCSI CD-ROM or DVD-drive connected to a supported PCI/SCSI-controller |
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Partitioning
Support 540
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| Creating /swap and /boot partitions with Disk Manager. |
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| Support for the following file systems. swap/EXT2/EXT3/ReiserFS |
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| Configuration of Logical Volumes with LVM |
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Xandros Networks
Application Management and Installation
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| Package selection for Standard Installation |
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| Package selection other than the standard Installation packages |
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| Installation of additional applications, updates and service packs from the Xandros Networks installation site using Xandros Networks Client, or accompanying Application CD’s |
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| Manual package installation using Xandros Networks Client or apt |
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| Manual installation of bug fixes and security-updates not from Xandros Networks |
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| Kernel upgrades from Xandros Networks |
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Supported Installation
Harddisk types
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| IDE, SCSI or SATA drives, natively or as part of an LVM |
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| Harddisk using RAID on a supported SCSI-RAID, IDE-RAID or SATA-RAID controller |
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| Software RAID |
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Configuration
of Boot-Loader
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| Installation boot-loader on the MBR |
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| Adding kernel parameters for configuration of boot loader |
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Graphical User
Interface
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| Configuration of Video Adapter |
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| Support for KDE |
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| Desktop configuration through the First Run Wizard |
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Input Devices
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| Two or three button mouse (Serial, PS/2 or USB)/ with or without Wheel capability, Touchpads |
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| PS/2 or USB Standard keyboard |
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Network and Internet
Access
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| Basic Network Configuration |
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| Internet access by supported DSL modem or Cable modem, using a supported PCI-network card. |
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| Internet access via dialup by supported PCI modems |
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| Setup of a DMZ on a multi-homed Xandros Server |
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| Configuration of secondary Internet connections with alternate Internet Service Provider. |
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Hardware
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| PCI resource conflict resolution |
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| Basic installation of supported PCI sound cards |
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| PCI network interface basic configuration |
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| Setup compatible printer connected either by network or directly. (USB or Parallel) |
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| Basic installation of a IDE or SCSI CD-writer |
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| Connecting to external i-SCSI-devices |
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| Installation of compatible other USB devices like Thumbdrive, or USB NIC. |
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| Installation of compatible Firewire (IEEE 1394) removable storage devices |
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| Addition of SCSI-devices other than CD’s or HDDs (Tape drives) |
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System Administration
Support
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| Setting system time |
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| Using the emergency recovery console |
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| Configuration of APM and ACPI options |
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Xandros Management
Console Components
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| Installation of additional Xandros Server Components through xMC client |
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| Local Accounts – Users and Groups |
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| Network Accounts – Users and Groups |
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| BRU Backup Server |
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| Certificate Manager |
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| DHCP Server |
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| DNS Server |
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| Event Viewer |
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| File Server |
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| Firewall |
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| FTP Server |
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| Helix Server |
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| Print Server |
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| Proxy Server |
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| Routing |
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| Scalix Xandros Edition |
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| SSH Server |
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| Storage Manager |
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| System Monitor |
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| Time Server |
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| UPS Server |
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| VPN Server |
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| Web Server |
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| Windows Networking |
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Advanced Configuration
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| Installation of DB2 Server From Application CD or Xandros Networks |
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| Installation of JBOSS Server from Application CD or Xandros Networks |
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| Installation of Oracle Server from Application CD or Xandros Networks |
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| Installation of SugarCRM Server from Application CD or Xandros Networks |
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| Java Support |
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| OS Debugging |
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| Kernel Configuration (module installation) |
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| Compiling of new kernels and third party application. |
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| Shell Scripting |
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| SELinux |
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| System Administration |
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| Remote Desktop Sharing |
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| Security Suite |
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| Network based installations From xDMS |
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| NIS Server configuration |
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| Dial-in access (Remote Access Server) |
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| Database Server |
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| PAM |
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| Kerberos |
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| NFS Client |
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| X Terminal Server configuration (Remote X sessions) |
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| Application Support for Third Party Applications installed from Xandros Networks, or Application CD’s |
*** |
*** |
*** |
*** |
*** |
*
Will only be covered if it interferes with Installation
**
After initial 90 day basic installation support expires
***
Unless support is already provided by a Third Party Application
author, we will support the application to the extent that it is
operational.
Applications and Services not installed from the Supported Xandros
Networks site, will not be covered. Unless prior arrangements have
been made through Sales or Support. Recompiling custom kernels and
applications is considered Professional Services. Please contact
Sales for pricing and availability.