Product Support
Xandros Desktop Solutions
SLA
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Basic(Purchase)
60/90 Days
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Standard
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Per incident
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5 pack of incidents
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Premium
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| Cost | Included | For xDOS Pro – Contact Sales | Desktop – $39 | Desktop – $139 | For xDOS Pro – Contact Sales |
| Hours of Operation | 12×5
(8am-8pm est) |
12×5
(8am-8pm est) |
12×5
(8am-8pm est) |
12×5
(8am-8pm est) |
24×7 |
| Expected turn around | 4 hours | 4 hours | 4 hours | 4 hours | 1 hours |
| Means of contact | E-mail/Phone | E-mail/Phone | E-mail/Phone | E-mail/Phone | |
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Installation
of Xandros OS
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| Installation or upgrade of Xandros Desktop on one system that meets Minimum System Requirements |
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| Configuration of Xandros Desktop in Multi-Boot Environment |  |
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Hardware
Requirements
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| CPU – Any Intel Pentium or Celeron Processor, Any AMD K6/II/III, Duron Athlon/XP/MP processor at least 450Mhz |
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| Harddisk with minimum 1.5GB free space. (3GB recommended) |
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| Single or multi-processor systems |
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| Bootable CD-ROM /DVD-ROM |
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| Minimum 128 MB RAM (256MB recommended) |
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Supported
Installations Methods
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| Installation from an internal ATAPI CD-ROM or DVD-drive |
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| Installation from a local SCSI CD-ROM or DVD-drive connected to a supported PCI/SCSI-controller |
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Partitioning
Support
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| Creating /swap and /boot partitions with Disk Manager. |
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| Support for the following file systems. swap/EXT2/EXT3/ReiserFS |
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| Configuration of Logical Volumes with LVM |
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| Software RAID | |
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Xandros
Networks Application Management and Installation
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| Installation of alternate kernel (uni) from Application CD |
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| Package selection for Standard Installation |
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| Package selection other than the standard Installation packages |
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| Installation of additional applications, updates and service packs from the Xandros Networks installation site using Xandros Networks Client, or accompanying Application CD’s |
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| Manual package installation using Xandros Networks Client, or apt |
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| Manual installation of bug fixes and security-updates not from Xandros Networks | |
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| Kernel upgrades from Xandros Networks |
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Supported
Installation Harddisk types
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| IDE, SCSI or SATA drives, natively or as part of an LVM |
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| Harddisk using RAID on a supported SCSI-RAID, IDE-RAID or SATA-RAID controller |
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Configuration
of Boot-Loader
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| Installation of LILO boot-loader on the MBR |
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| Adding kernel parameters to configuration of boot loader |
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Graphical
User Interface
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| Configuration of Video Adapter | * |
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| Support for KDE |
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| Desktop configuration through the First Run Wizard |
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Input Devices
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| Two or three button mouse (Serial, PS/2 or USB)/ with or without Wheel capability, Touchpads |
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| PS/2 or USB Standard keyboard |
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Network
and Internet Access
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| Network Configuration obtaining an IP address from a DHCP server or configure with static IP |
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| Internet access by supported DSL modem or Cable modem, using a supported PCI-network card. |
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| Internal access via dialup by supported PCI modems |
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| Firewall |
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| Remote Desktop Sharing |
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Hardware
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| PCI resource conflict resolution |
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| Basic installation of supported PCI sound cards |
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| PCI-network interface basic configuration |
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| Setup compatible printer connected either by network or directly. (USB or Parallel) |
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| Basic installation of a IDE or SCSI CD-writer |
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| Installation of other compatible USB devices like Thumbdrive, or USB NIC. |
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| Installation of compatible Firewire (IEEE 1394) removable Storage devices |
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| Addition of SCSI devices other than CD’s or HDDs (Tape drives) |
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| Installation of a compatible scanner |
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System
Administration Support
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| Setting system time |
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| Using the emergency recovery console |
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| Configuration of APM and ACPI options |
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| Java Support | |
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| OS Debugging | * |
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| Kernel Configuration (module installation) | * |
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| Shell Scripting | |
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| Security Suite |
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| Network based installations Via xDMS |
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| Event Viewer (Error Logs) | |
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| Windows Networking |
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| PAM | |
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| NFS Client |
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| Application Support for Third Party Applications installed from Xandros Networks, or Application CD’s | *** |
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| Directory Services (Network Authentication) |
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*Will only be covered if it interferes with Installation
**After initial 90 day basic installation support expires
***Unless support is already provided by a Third Party Application author, we will support the application to the extent that it is operational.
Applications and Services not installed from the Supported Xandros Networks site, will not be covered. Unless prior arrangements have been made through Sales or Support. Recompiling custom kernels and applications is considered Professional Services. Please contact Sales for pricing and availability.