Product Support

Xandros Desktop Solutions

Basic support is included with all Xandros Desktop products and provides the following:

• Installation support via e-mail
• 4 hour response time
• Monday – Friday 8:00-20:00 EST

Basic support covers the following areas:

Installation on a single workstation or laptop with a compatible processor with at least 64 Megabytes of RAM, and 1.5 Gigabytes of free hard disk space.
Resize and installation on a single Windows partition (FAT16 & FAT32 file systems)
Resize and installation on a single Windows partition (NTFS) (Deluxe edition only)
Configuration of the graphical user interface, not including hardware acceleration.
Configuration of the default Xandros applications included on the installation CD(s)
Installation of the Xandros boot manager to the master boot record (MBR) or to a floppy disk.
Configuration of Internet access with a supported network connection type, and supported hardware devices. (PPP/PPPoE, Ethernet & cable modems)
Installation and configuration of applications and updates downloaded from Xandros Networks
Installation of supported Windows applications with CrossOver Office (Deluxe edition only)
Installation of supported Windows plug-ins with CrossOver Plug-in (Deluxe edition only)
Installation of a supported printer (USB, parallel, Unix and Windows network printers)
Configuration of Windows file and printer sharing (Samba) using the Xandros GUI tools