Careers

Channel Manager & Account Manager

TERRITORY: EMEA
COMPANY: Xandros Inc.
LOCATION: Münchener Str. 9, 60329 Frankfurt, Germany

Main Purpose of the Job: Plan revenue forecasts to present to the VP EMEA and grow revenues via Channel Partners and Accounts in line with the agreed targets. Ensure Partner and Customer satisfaction.

Main Responsibilities

As a Channel Manager you will manage all Channel (Indirect or ISP) Sales aspects focusing on increasing revenues by leveraging the Partners’ sales and technical resources.

As a Account Manager, you will manage all Accounts and leverage their potential for increasing the Xandros revenues with them quarter on quarter.

Channel Manager Tasks will include:

Planning with the BDM the management of the funnel and forecasting the costs involved and the revenues (using Salesforce.com) expected for the financial year, on a month per month and quarter per quarter basis
Identifying key partners in your territory to drive incremental indirect revenue
Be responsible for recruiting and educating new partners by providing sales and orientation training and continuous development of existing partners
Maintaining the relationship between Xandros and distributors, resellers, independent software vendors and systems integrators
Manage and close Xandros’ indirect sales opportunities through partners by acting as a Direct Touch Account Manager
In this role you will also measure partner and customer satisfaction
Identifying major projects within channel partners and co-ordinate activities through pre-sales, consulting etc to maximise our products & services content in the project

Account Manager Tasks will include:

Managing the current direct Accounts through regular sales presentations to executives on strategic topics and making managerial contacts made aware of new product offerings
Ensuring that all sales related issues are solved at first call, and all non sales issues are delegated to the appropriate staff and followed-up
Increasing the value of the revenues generated by these Accounts through campaigns and participation in joint projects
Dealing with all aspects of Customer Satisfaction campaigns and Customer Satisfaction measurement as part of a virtual “Customer Satisfaction Team”
Ensuring necessary actions are undertaken by the technical product management or Research and Development teams when required and escalate using reporting line when required
Maintaining and expanding relationships with existing clients
Completing sales-related administrative work, as required (via CRM update and management)

Requirements:

Proven Account Management skills required in order to create, maintain and enhance customer relationships
Minimum 3 years of Account/project management experience
Extremely detail oriented
Technical competence (understand software, hardware, networks, etc)
Motivated, goal oriented, persistent and a skilled negotiator
High level of initiative and work well in a team environment
Excellent written and oral communication skills in German and English
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Located in Frankfurt, Germany

If you are interested, please send your application including salary requirement and possible date of start to: [email protected]